Partnerships, Compliance & Governance
The Bank believes that a balanced Triple Bottom Line growth, can only be achieved by embedding principles of independence, accountability, responsibility, transparency, fair and timely disclosures, credibility and sustainability in business strategies and execution plans. These parameters form the bedrock of the Banks’s Corporate Governance policy.
The Bank has committed to setting highest standards of Corporate Governance by adopting and adhering to the best recognized corporate governance practices and is continuously benchmarking itself with best in class practices across the globe. The Bank’s strong governance framework as well as its partnerships with different stakeholders align with SDGs 16 and 17.
The Bank understands that its governance processes must ensure that the resources are utilized in a manner that meets stakeholders' aspirations and societal expectations. There are policies and frameworks in place for managing and monitoring the Bank’s ethical conduct across all its engagements.
Perspective from the Leadership
Dear Fellow Stakeholders,
It gives me great pleasure to present to you the Sustainability Report for Financial year 2018- 2019. This year marked two milestones for the Bank. On February 18, we inaugurated our 5000th branch in Mumbai, exactly 25 years after we opened our very first branch in the city.
MD & CEO
Board OF directors & Performance
The composition of the Board of Directors of the Bank is governed by the provisions of the Companies Act, 2013, the Banking Regulation Act, 1949 and the listing requirements of the Indian Stock Exchanges where the securities issued by the Bank are listed.
The Board of Directors are the highest governance body and comprise of renowned individuals with vast experience in public policy, administration, industry and commercial banking.
Corporate Governance Framework
The Bank has proactively upheld good governance practices and is constantly striving to enhance its standards. The Board of Directors is accountable to various stakeholders of the Bank and is the ultimate custodian for observing good governance practices. It is responsible for setting course and evaluating the Bank’s performance in corporate governance.
The parameters of evaluation include compliance, internal control, risk management, information and cybersecurity, customer service, social & environmental responsibility.
SUSTAINABLE ENGAGEMENTS
The Bank strives to create a cordial relationship with its key stakeholders, with the aim of creating value over time and delivering sustainable growth for them. Stakeholder satisfaction is of paramount importance for the progress of the Bank.
The Bank has identified its key stakeholders’ such as shareholders/investors, employees, customers, society, regulators and suppliers and engages with them regularly through various formal and informal forums. This helps in identifying their issues and concerns and engaging with them to address them suitably.
Digitisation
Digitisation is of paramount importance for the Bank. The Bank continues to evolve with the fast-changing customer preferences and market conditions. It continues to position itself for future growth, keeping innovative processes and programs as a priority.
The Bank has given shape to its digital vision, with the focus to launch customer-centric products and services.
The Bank continues to stay ahead of its peers on the digital innovation front and is investing in cutting edge digital technology to provide seamless solutions to its customer.
The Bank has been recognised as the ‘Best Digital Bank’ in India at the Asiamoney’s Best Bank Awards 2019. Through it’s digitalisation initiatives, the Bank aligns to SDG 9 (Industry, Innovation and Infrastructure) and SDG 11 (Sustainable Cities and Communities).
For any queries or questions
regarding the report or its contents,
contact:
Nusrat Pathan
Head, Sustainability & Corporate Social Responsibility
HDFC Bank Limited
Nusrat.Pathan@hdfcbank.com
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